CS2101: Tutorial 4

Handling feedback

SBI method

- Situation

- Behavior

- Impact

The use of hedging, do not be too direct and becareful on how you give negative infomation

Effective feedback

- Focus on behavior and becareful on body language

- Use softeners ("i was thinking")

- Responding to feedback

   Do not take it personally

   - Thank

   - Clarify

   - Reflect

   - If there is nothing that can be done, dismiss it

We can clarify and ask for more feedback

We can post rhetorical questions

Q and A

Answering answers that we do not know how to answer 

We need to be aware of our team members part -> Demo Question

- Pass to someone else

- Anticipate the questions

- It is okay to admit that we cannot handle the questions

Common questions

- Clarification

- Assumption

- Viewpoints and persepective

- Software

- Idea Conception

- Competitiveness advantage

We we are presenting the OP2, cher will be asking that kind of questions

Handling effectively:

- Know our content

- Know team members content

- Know how others content fit into you

Phrasing the question

- tone

- Thank

- LListen before responding - Clarify if cannot

- Decipher the questioner's intention

Other helpful tips

- Eye contact

- Fidget

- use the slide as an form of evidence